Welcome MHC Members!

Welcome to the MHC Online Services. This member service page will guide you to all the information you are looking for.

Click here for a quick link to “My Online Services”

Quick Guide:
Click on the following links if you are looking for:

If you need to speak to a Customer Service Representative, and you have your ID card, please check the back for the number to call.

If you enrolled using the federal marketplace, please contact customer service at: 855-488-0622, dial 1, then 0.

If you enrolled directly with Montana Health Coop, please contact customer service at: 855-488-0621, dial 1.

My Online Services

There’s no waiting for your health benefit information with My Online Services. You can access your personal account information anytime. All you need is your user ID and password.  Please treat your Login ID and Password as confidential. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account or password.

My Online Services offers:
1. Provider Search: Locate a doctor, hospital or pharmacy.
2. Wellness Resources: Manage your health with a private Health Risk Assessment. Plus, you can get customized information about diet, exercise, and stress reduction.
3. Personal Health Record: View your current medications and recent lab results. You can build a record of your own health information.
4. Claims Information: View your past claims, authorizations, explanations of benefits or ask about a specific claim. Click here to download claim forms
5. Benefits Information: View and print the details of your coverage at www.mhc.coop.
6. Health Care Decision Tools: Use cost and quality tools to help choose providers. You can find the cost of tests and procedures and learn more about prescription drugs.
7. Personal Information: View and print a copy of your ID card, update your address and much more.
8. Click here for more information on submitting an appeal.

If you have any questions about your My Online Services account, call Net Support at 1-866-284-8041.  Net Support hours are Monday through Friday, 6:00 a.m. to 4:00 p.m. MT.
(TTY/TDD: 711 or 866-735-2968); Language – 877-703-3096.

Member Online Services Website

NOTE: Please do not forget to bookmark the Login page and visit often to make the most of My Online Services.

Provider Directory: Find a provider in your area

Click the links below to view the provider directory and Coventry National Network.

Provider Directory and Coventry National Network

Pharmacy Access

At Express Scripts, we help make the use of prescription drugs safer and more affordable. It’s been our mission since 1986, when a group of healthcare advocates began applying the rigors of scientific research to the pharmacy benefit. With the country facing hundreds of billions of dollars of prescription-related waste each year from costly drug, pharmacy and health choices, our mission remains as relevant as ever.
Access your pharmacy claims, view mail order options, view cost saving options:

Pharmacy Formulary:  Click here for the Formulary.

Vision Service Plan

VSP is the national leader in vision and eye care benefits offering vision insurance and plans for individuals and businesses.  Click here to view VSP child coverage information.

Various Forms

Claim Forms

Payment Options

Enrolled through Federal MarketPlace (HealthCare.gov)

For the initial binder payment

  • Pay Online – Pay with credit carddiscover, visa, mastercard or electronic check.  http://service.healthplan.com/coventry/binder If you would like to speak to someone in person, you may dial 1-877-849-9690.
  • Pay By check/money order along with your invoice remittance coupon to:
    Montana Health CO-OP
    P. O. Box 864750
    Orlando, FL 32886-4750
  • Expedite (overnight) by check/money order along with your invoice remittance coupon to:
    Wells Fargo Bank
    Montana Health CO-OP
    Lockbox # 864750
    11050 Lake Underhill Road
    Orlando, FL 32825

If you have other questions, please contact 855-488-0622 Option 1 for members then dial 0.

Subsequent Payment:

Monthly InvoicePremium Due Date:  First of Each Month (If you are set up on automatic payments, funds will be drawn the last day of the prior month)

Your monthly premium invoice will be mailed to your mailing address on file.  If you have questions on your billing or would like to change to an emailed invoice, please contact 877-849-9690 and the customer service team will assist you.

Options for payment are:

  • Pay by EFT  (electronic check or savings account)
    https://member.cvty.com/memberPortalWeb/appmanager/memberPortal/member – This link is for My Online services
  • Pay by phone – call 877-477-4103 and you will be asked to provide your routing and account information to process a payment out of your checking or savings account.
  • Pay by check -  Send the bottom portion of the invoice with check to
    Montana Health CO-OP -
    P. O. Box 864750
    Orlando, FL 32886-4750
  • Overnight Payments – Send the bottom portion of the invoice with check to:
    Montana Health CO-OP
    Lockbox # 864750
    11050 Lake Underhill Road
    Orlando, FL 32825

If you want a copy of your invoice Log into My Online Services – https://member.cvty.com/memberPortalWeb/appmanager/memberPortal/member
Under Member Info, select Policy Billing.  This will redirect you to our payment portal where you can view, print and pay your invoice.   If you would like to receive a paper copy of your invoice, please contact 877-849-9690. If you have any further questions, please contact your customer service team at 855-488-0622, Option 1 then press zero to get directed to a representative.

 


Enrolled Direct with MHC

If you or your agent purchased your individual/family or employer group policy directly through MHC, the invoices currently are ONLY being sent by email (to the email address from the application) unless the member has contacted MHC to have an invoice mailed. If you haven’t received an email, please contact 855-488-0621 Option 1, then 4.

Options for Payment:

  • Pay by EFT (electronic check or savings account) or Credit Card
    https://www.iwillbill.com/coop_mt-paymentportal    The password for this link will be sent to your email within 10 days after your initial enrollment on-line. Then you will receive a notification on 25th of each month after. For subsequent payments you may log onto the same website. The website will allow you to make either a one-time payment or set up recurring payments. Please contact customer support at 855-811-1750 for assistance with your log in credentials or to have your password reset.If you need to have that email address changed, or would like to receive a hard copy of your invoice, please send an email to memberservice@mhc.coop and provide new info such as an email address, full name or your address.
  • Pay by check – Send the bottom portion of the invoice with check to:
    Montana Health CO-OP
    P.O Box 410035
    Salt Lake City, UT 84141-0035
  • Overnight payment – Send the bottom portion of the invoice with check to:
    Wells Fargo Bank
    260 North Charles Lindbergh Drive
    Lockbox Services – U1240-02C Box 410035
    Salt Lake City, UT 84116

If you need additional information please call our Customer Service at 855-488-0621, option 1, then dial 0.

MHC Evaluation of New Technology

Click this link to view the MHC Evaluation of New Technology Policy

Enrollment Applications

Hard Copy Enrollment Forms

MHC Individual/Family Applications

MHC Small Group Application

Marketplace Individual/Family Applications

SHOP Applications

It has been announced that SHOP enrollment will not happen through healthcare.gov for 2014.

Below is a document to explain the NEW enrollment Process for the Federally Facilitated SHOP Marketplace and a SHOP Employer Application.

NEW enrollment Process for the Federally Facilitated SHOP Marketplace

SHOP employer application

Change Form

If you signed up through Healthcare.gov, please call 800.318.2596. Examples of life event changes are marriage, divorce, birth, adoption, a change in salary or a change of address. For more information, please login at http://www.healthcare.gov.

If you signed up directly with Montana Health CO-OP, you may make changes to your policy such as: Name Change, Address Change, Subscriber or Dependent(s) Additions/Cancellation, Billing Change, Electronic Funds Transfer Authorization, Primary Care Physician Change, please click here to download a Change Form. Please follow the below instructions to return the change form securely for your protection.

Instructions for securely returning the change form:
How to Use Secure Email Provided by the Montana Health CO-OP
Our secure email portal may be accessed via this link: https://web1.zixmail.net/s/e?b=mhc-coop&
1) This is the initial login screen. If you have never been here, you will need to register your email address in order to send MCH encrypted emails. Click on the Register button to begin.
2) On the next screen, you will be asked to provide your email addresses. It also asks you to enter the password you would like to use twice. Please note the following password rules.
Passwords must be at least 6 characters in length, and meet 2 of the following conditions:
• Contain both alphabetic and numeric characters
• Contain both uppercase and lowercase characters
• Contain at least one special character, such as: ~!@#$%^&
Click on the Register button when you are ready to continue.
3) The next screen will tell you that an email has been sent to the email addressed you used for registration. Check your email (sample below) and click on the ACTIVATE link to verify your registration.
4) After you have clicked on the ACTIVATE link, you will see the following screen.  Click Continue to log into the secure email portal.
5) Enter your email address and your password and click on Sign In.
6) After you have logged into the secure email portal, you will see tabs at the top.  Inbox is where all of the incoming secure email will go.  Address is your address book.  Compose is where you can send the Montana Health CO-OP encrypted email.  Sent Mail is where you can see the email you have sent.  Drafts contains emails you have been working on, but have yet to send.

To send an encrypted email to the Montana Health CO-OP, click on the Compose tab.
Note:  This service only allows communication to the Montana Health CO-OP.  Email will not be sent to other entities.

7) If you are, for example, sending an updated enrollment form, you would want to click on the Attach File button.
8) You now need to select your file.  First, click on the 1) Choose File button.  A window will open that allows you to browse the contents of your computer to find the file you’re sending.  Once you have selected the file, click on the 2) Add File button.  Your file will then appear in the Attachments: window.  Now click 3) Finish.
9) After you have entered the email address of the MHC recipient, memberservice@mhc.coop, the Subject line, added your attachment and gave an explanation in the body of the email, you are now ready to send it.  Click on the Send button.  One of our staff will receive the email and respond to your question or request right away.  Thank you!

Click here to download and save the Change Form..